COVID-19 Related

Can I still purchase from your website?

Yes, we’re still open 24/7 to accept orders in the US and most locations internationally. 

Are you shipping as normal?

We’re trying to keep on top of order send outs as much as possible following the necessary safety measures and guidelines. Don’t panic - we’re working with external fulfillment partners to ensure they’re taking all the correct and necessary safety precautions.
We are trying to get orders to you as quickly as possible, but keep in mind there may be some delays due to the COVID-19 situation.

Where is my order notification?

Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.

How do I contact customer services?

You’re welcome to contact us by email, you can reach out via our contact us page. Our Customer Service Team are working as hard to respond to everyone as quickly as possible, but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we’ll get back to you as soon as we can!